Reimagining the culture of the tech world

Culture

Our values are our PROMISE

Our unwavering commitment to clients, community, and quality drives everything we do.

Smiling businesswoman

COMMITMENT TO CLIENTS

Value 1/3

Our commitment to our clients is at the core of everything we do. We prioritise understanding your unique needs and goals to deliver tailored solutions. We strive for excellence in every project, ensuring high-quality deliverables and exceptional customer satisfaction.

Our dedicated team goes above and beyond to provide responsive communication, transparent processes, and ongoing support, building long-term partnerships based on trust and mutual success.

COMMITMENT TO
COMMUNITY

Value 2/3

We believe in fostering inclusivity, diversity, and social responsibility, using our resources and technical expertise to create a better future for all. Our commitment to community extends beyond I.T., as we strive to be a catalyst for positive change and contribute to the well-being of society.

COMMITMENT TO QUALITY SERVICE

Value 3/3

We are committed to delivering excellence and upholding the highest standards of quality in everything we do. We meticulously ensure that our solutions meet or exceed our clients' expectations. Our dedicated team is driven by a passion for craftsmanship, attention to detail, and a relentless pursuit of perfection

Smiling business woman

We believe in showing efficiency and empathy.

We prioritise efficiency by leveraging streamlined processes and innovative technologies to deliver prompt and effective solutions. Our team combines technical expertise with a human touch, approaching every interaction with empathy, understanding, and a genuine desire to help.

We listen attentively to our clients, adapt to their unique circumstances, and provide personalized support, ensuring a positive and compassionate experience throughout your journey with us.

Meet the Team.

Louise Ridlen

Louise Ridlen

CEO

Louise has over 30 years experience as an I.T. Consultant. She is passionate about customer care, efficiency and working with our clients to achieve the best results Favourite tea: Cinnamon

Rachel Llyod

Rachel Llyod

HR, Operations & Training Director

Rachel has a Masters degree in business and over 30 years of management & HR experience. She takes care of all of the back end operations at the I.T. Lady.

Laura Craig

Laura Craig

Digital Director

Laura has decades of Marketing experience (both top tier and small business) specialising in building marketing campaigns, optimising media, distribution plans and growing your profits.

Felix Boulin

Felix Boulin

Data & Software solutions

Felix has a Science and Management degree with extensive experience in commercial and marketing roles, but his passion is Data Analytics. . He looks after integrations and data analytics.

Zach Clare

Zach Clare

Software & Tech Solutions

Zach is studying Quantum Computing at Uni and is our ‘unicorn’ across all many areas of our business – from home support, to backend development and system processes.

Maui Lopez

Maui Lopez

Technical Expert

Maureen has many years of experience as an IT tecnician, and  Office 365 systems specialist and comes to I.T. Lady with an enthusiasm to help our customers achieve their best results.

Eula Dayrit

Eula Dayrit

Account Manager

Eula looks after all of our customers and has over 11 years of account and project management for various Telco, financial technology and banking, conglomerates, and small businesses.

Jenn Dryman

Jenn Dryman

Graphic Designer

Jenn is an Arts major and is responsible for the beautiful designs on our websites as well as creating amazing branding, logos and website designs for our customers.

Katharina Grunow

Katharina Grunow

Business Support

Katharina uses her German efficiency to look after our tech project based work and internal operations. She’s super organised and has an eye for detail.

Amiel Clemente

Amiel Clemente

Jnr Software Engineer

Amiel is currently studying Information Technology and works at the I.T. Lady as a junior Software Engineer. He helps our design team with monitoring and managing the websites of our clients.

Rowdy

Rowdy

CDO

Rowdy is our Chief Dog Officer. He’s the professional greeter at our office door, and maintainer of emotional well-being within the office. He is best friends with everyone.

In the NEWS

We are constantly striving to be better, and to improve on our service offering to you, our customers.

2022 BUSINESS EXCELLENCE AWARD

Winner

We are very excited & humbled to have been selected as a winner in the BX Business Xcellence Awards. This is a testament to the hard working and dedicated team we have at the I.T. Lady who go above and beyond to help our customers.

AUSTRALIAN SMALL BUSINESS CHAMPIONSHIP

Finalist

We are very proud to have been chosen from over 3,500 entries into the Australian Small Business Champion Awards in 2022. We are well on our way to chaging the face of technology in Australia.

KOCHIE’S BUSINESS BUILDERS

Appearances

Our CEO Louise Ridlen made a couple of appearances on the Kochie’s business builders show in 2022 in conjunction with Dell computers. Listen to her Backup tips here. If you need help with backups, give us a call!